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Terms and Conditions — Customers

Last Updated: 31 March 2026 · Lakshmi Balaji ORS Private Limited

These Terms apply to you as a Customer (Tenant) using ORS-ONE. Please read them carefully before signing up.

1. About ORS-ONE

ORS-ONE is a warehouse leasing marketplace that helps businesses find the right warehouse space across India. We connect you with verified property developers and facilitate the leasing process.

2. Your Account

To register on ORS-ONE as a Customer, you must use your official company email address. Personal email addresses are not permitted.

Your account is strictly personal — it cannot be shared with colleagues or anyone else. You are responsible for maintaining the confidentiality of your login details.

Your account will be activated after verification by our team. You will receive an email confirmation once your access is ready.

3. Accessing Listings

You can browse and access warehouse listing details on the platform subject to daily access limits based on your plan. These limits are in place to ensure fair access for all users.

Your company team's combined access is also subject to limits per city and across India per day. If you need expanded access, you can explore our upgraded plans.

You agree not to create multiple accounts or use any other method to bypass these limits.

4. Your Privacy

Your identity and contact details are kept confidential on the platform. Developers cannot see who you are until a formal connection is established at the appropriate stage.

Only general information about your industry type may be visible to developers to help them understand the nature of interest in their property.

5. Connecting with Developers

When you are ready to engage with a developer about a property, the platform will facilitate a connection. You will be notified when a connection has been confirmed and you can then communicate directly through the platform.

Once connected, you can choose how you wish to proceed — directly with the developer, through your own agent, or with ORS-ONE facilitating the transaction.

Customers from the 3PL and Logistics industry enjoy Zero Brokerage when ORS-ONE is appointed as the Transaction Partner.

6. Using Your Own Agent

If you wish to be represented by your own agent, you can invite them to the platform. Your agent will receive an email invitation with a unique code to register. Invite codes are valid for 3 days.

Your agent's registration is subject to approval by ORS-ONE. Once approved, they can assist you with the transaction on the platform.

7. Your Responsibilities

You agree to:

  • Provide accurate information during registration and keep your profile updated.
  • Use the platform only for legitimate business purposes.
  • Not misuse or share information obtained from the platform.
  • Not post false or misleading content.

8. Data Accuracy

Property information is provided by developers. ORS-ONE encourages you to conduct your own due diligence before entering into any agreement.

9. Limitation of Liability

ORS-ONE is a facilitating marketplace. We are not a party to agreements made between you and developers. To the fullest extent permitted by law, Lakshmi Balaji ORS Private Limited shall not be liable for any indirect or consequential damages arising from your use of this platform.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu.

11. Changes to These Terms

We may update these Terms periodically. Significant changes will be communicated with at least 15 days notice.

12. Contact Us

For any questions, contact us at balaji@lakshmibalajio2o.com